Visa Network Crash Hits Customers And Retailers
Many customers across Europe were unable to pay for goods and services with their Visa cards for around six hours on Friday.
Visa says it is now “working normally” after a technical issue left millions of customers unable to pay for goods and services.
The financial services company also said that its customers “should not be charged” if transactions did not complete during the disruption on Friday.
“The technical issue we experienced yesterday has been resolved. Our network is working normally,” it said in a statement.
“If you attempted a Visa transaction that did not complete as a result of this issue, you should not be charged.
“A small number of cardholders may have pending transactions that could be limiting their spending ability. We are working with your banks to resolve this.”
The firm previously apologised as it ruled out “malicious” activity as the cause of the disruption.
There were reports of “chaos” at supermarket tills as customers abandoned their shopping when they were unable to pay for it.
A statement on the Visa Europe website, posted in the early hours of Saturday, said: “Visa Europe’s payment system is now operating at full capacity, and Visa account holders can now use Visa for any of their purchases and at ATMs, as they normally would.”
For around six hours on Friday, businesses across Europe were unable to process some payments made using Visa cards, impacting potentially tens of millions of customers.
Visa admitted it had not achieved its goals of having its network operating all of the time and said the fault was “the result of a hardware failure”.
£1 in every £3 spent in the UK is on a Visa card.
The extent of the problem, which Visa called a “service disruption”, has not yet been clarified. Visa has also not commented on whether retailers will be compensated for lost earnings.
Some customers have reported that funds appear to have been taken from their accounts, despite payments being declined in-store.
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